Privacy Policy

Last updated: [Insert Date]

At Cheap City Bike Saddle Store (“we”, “us”, or “our”), we value your trust as much as we value quality bike components. This Privacy Policy explains how we collect, use, and protect your personal information when you visit citybikesaddle.com (the “Site”).

1. Information We Collect

We collect information to provide better services to all our urban cycling community:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment details (processed securely by our PCI-DSS compliant partners), and phone number (for delivery updates).
• Browsing Data: Like most bike shops online, we automatically collect information about your device and browsing behavior through cookies (see Section 6).
• Communication Records: When you contact our support team, we keep records of those exchanges.

2. How We Use Your Information

We use your information with the same care we’d expect for our own bike maintenance:

• Process your orders for saddles, brakes, and other urban cycling components
• Provide customer support and respond to your inquiries
• Improve our website and product offerings based on how riders like you use our site
• Send you important account/purchase updates (no spam – we hate clutter as much as poorly adjusted derailleurs)
• Prevent fraud and enhance payment security
• Comply with legal requirements (we’re based in Durham, UK and follow applicable laws)

3. Data Sharing & Disclosure

We don’t sell your data to third parties. We only share information when necessary to keep your urban cycling experience smooth:

• Service Providers: Trusted partners who help with payment processing (like PayPal), shipping, and website operations – all held to strict confidentiality agreements.
• Legal Compliance: When required by law or to protect our rights (we’d rather be adjusting brakes than dealing with legal issues).
• Business Transfers: If we’re ever acquired (unlikely – we’re passionate about staying independent), your information would transfer under these same privacy terms.

4. Data Storage & Security

We protect your data with the same vigilance we’d protect our own bikes:

• All data is stored on secure servers with 256-bit SSL encryption (same as banks use)
• Payment details are processed by PCI-DSS compliant providers – we never store full card numbers
• Regular security audits of our systems
• Data is retained only as long as necessary (typically 7 years for tax records in the UK)

While we implement these measures, no system is 100% secure – just like no bike lock is completely theft-proof.

5. Your Rights

You control your data like you control your bike:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate information
• Deletion: Request erasure of your data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing emails (though we rarely send them)
• Complaints: Lodge concerns with the UK Information Commissioner’s Office (ICO)

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking

Our site uses cookies – small files that help your browsing experience, like remembering your cart contents between visits. We use:

• Essential Cookies: Necessary for checkout and account functions
• Analytics Cookies: Help us understand how riders navigate our site (like which handlebars get the most views)
• Marketing Cookies: Show relevant ads (we keep this minimal – we prefer organic growth)

You can manage cookies through your browser settings, though this may affect site functionality.

7. International Data Transfers

As we serve urban cyclists worldwide (except some remote regions), your data may be transferred outside the UK/EEA. We ensure all transfers comply with data protection laws using standard contractual clauses or other approved mechanisms.

8. Changes to This Policy

We may update this policy occasionally – we’ll notify you of significant changes (like we’d warn you about major potholes). Continued use of our site constitutes acceptance of the updated policy.

Now that the formalities are handled, why not check out our commuter saddles or urban brake systems?

Ride safe,
The Cheap City Bike Saddle Store Team