At Cheap City Bike Saddle Store, we’re passionate about getting quality cycling components to urban riders worldwide. Our FAQ covers everything from delivery to returns, helping you spend less time worrying and more time riding.

Product Questions

What types of bike parts do you specialise in?
We focus on essential city cycling components including:
  • Comfortable saddles designed for urban commuting
  • Durable city bike frames and complete builds
  • Performance brakes and handlebars
  • Reliable tires and cranks
Our products balance quality and affordability for daily riders.
How do I choose the right saddle for my city bike?
Consider your riding style and comfort needs – our team (who actually use these products) recommends:
  • Wider saddles with gel padding for short urban commutes
  • Slimmer designs with breathable materials for longer rides
  • Weather-resistant options for year-round cyclists
Email us at [email protected] for personalised advice.

Order & Delivery

Where do you ship from and how long does delivery take?
All orders ship from our UK warehouse at 28 Dragon Ln, Durham within 1-2 business days. Delivery times:
  • Standard Shipping (£12.95): 10-15 days via DHL/FedEx (ideal for urgent upgrades)
  • Free Shipping: 15-25 days via EMS for orders over £50 (perfect for complete builds)
Note: We cannot ship to some remote Asian regions.
Can I track my order?
Absolutely! We email tracking details once your bike parts dispatch. For delivery updates:
  • DHL/FedEx: Use their official tracking portals
  • EMS: Check your national postal service’s tracking system
What if my delivery is delayed?
While 90% of deliveries arrive on time, occasional delays occur. If your package is late:
  1. Check tracking for updates
  2. Wait 3 business days beyond estimated delivery
  3. Contact [email protected] with your order number
We’ll investigate and keep you informed.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Why was my payment declined?
Common reasons include:
  • Insufficient funds
  • International transaction blocks (contact your bank)
  • Billing/shipping address mismatches
Try again or use an alternative payment method. For persistent issues, email our support team.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from delivery date:
  • Items must be unused with original packaging
  • Contact us first at [email protected]
  • Return shipping costs are the customer’s responsibility
Refunds process within 5 business days of receiving returned items.
What if I receive a damaged/incorrect item?
We’ll make it right! Within 48 hours of delivery:
  1. Email photos of damaged/incorrect items to [email protected]
  2. Include your order number
  3. We’ll arrange free return shipping if needed
Expect a replacement or full refund within 10 business days.

Still have questions? Our Durham-based cycling team is ready to help at [email protected]. We respond within 24 hours on weekdays.

Happy riding from the Cheap City Bike Saddle Store team!